Albert Heijn
Think
Albert Heijn is the largest Dutch supermarket chain. They came to us as they wanted to…
- Introduce technology and automation
- Have detailed reporting and MI
- Speed up the time to market and introduce a more efficient way of working
- A plan for continued savings
- Bring in global and multi-sector expertise
We led a 12 week discovery review engaging with various teams and analysing everything from process and goals to vendors and trial testing.
Create
We then created a tailor-made print management solution complete with a near-site account team. Together we put in place specific SLAs, defined a vendor network and standard set up products, scoped out a technology roadmap and rolled out the process to all of Albert Heijn’s stakeholders.
Deliver
Since discovery we have successfully implemented our print management solution across all 940 plus stores.
All processes are documented and captured using our Marketing Operations Suite. In fact, our technology has reduced lead times and given 3-4 days extra per campaign.
Albert Heijn has also been able to save 19% on the cost of their printed products.
“The automated and flexible way of working of APS ensures a seamless execution of our campaigns.”
European Sourcing Marketing Manager, Ahold Delhaize
Motoring Client
Think
With millions of renewal packs every year, our client was dedicating an increasing amount of time in fulfillment activity. By reviewing the process, we knew we could change this.
Create
We moved the operation to our secure transactional print and card production facility, creating an end-to-end, automated document factory that produces secure print without manual intervention.
It accepts data directly from the client to personalise each component in the pack: the renewal letter, membership card, card carrier, and policy documentation. The card is attached to its carrier using the only machine in the UK capable of attaching up to 8 cards to a carrier. The letter, policy booklet, and card carrier are then combined before being enclosed.
Deliver
Introducing our automated process has created significant time and cost savings:
- 24% cost saving with regards to production, fulfilment and mailing
- Turnaround reduced by 7 days on each mailing.