APS strengthens digital innovation with the appointment of AI specialist Jordan Wain

We’re excited to welcome Jordan Wain as our new Director of Digital Transformation and AI Solutions, a pivotal role that will accelerate how we bring people‑centred automation and next‑generation technology into our work for clients. 

Jordan brings more than a decade of hands‑on experience in AI, automation and data‑driven transformation across brands including The Very Group, PwC and Pets at Home. His focus will be on helping us boost productivity, unlock creativity, and support clients on their digital journeys, all while ensuring AI enhances human expertise rather than replacing it.  

In this new role, Jordan will evolve the capabilities behind our technology platforms, including AgilityCloud and Cohero, turning proven innovation into scalable, repeatable solutions across our global client base. He will also work closely with our teams to identify internal efficiencies that free up more time for strategic and creative thinking.  

“APS has a clear, ambitious vision for where AI and automation can take the business,” Jordan says. “What excited me most was the people‑first mindset. AI should empower experts, not alienate them — and that’s the foundation for the work we’ll be doing here.”  

Nick Snelson, Managing Director at APS Group, adds:
“Jordan’s reputation in AI and automation brings real depth to our team. This is a pivotal hire for APS as we continue to strengthen the value we deliver to clients who want to adopt AI in a controlled, practical and impactful way.”  

Jordan’s appointment is another milestone in our mission to blend creativity, technology and people‑powered innovation, helping clients navigate disruption with confidence. 

Read the full press release in Print Week 

APS Awarded EcoVadis Gold for Sustainability Performance

APS has been awarded an EcoVadis Gold Medal for sustainability performance, achieving an overall score of 84 out of 100 in its latest assessment. This places us in the top 2% of companies globally, recognising the strength and maturity of its environmental, social and ethical practices.

EcoVadis is a globally recognised sustainability assessment platform used by organisations to evaluate ESG performance across operations and supply chains. For us, this independent verification plays a key role in our commitment to Trust & Transparency, one of our three sustainability pillars, providing external assurance that our sustainability policies, governance controls and reporting frameworks are robust, credible and effective.

We achieved our strongest scores in the Ethics and Environment pillars, reflecting a long-standing focus on strong governance, responsible business practices and environmental stewardship. These results recognise the practical measures embedded across the organisation, including waste management, carbon reporting, ethical risk management and responsible supplier engagement.

Importantly, this year’s EcoVadis Gold medal rating reflects continued improvement and work already embedded within APS, rather than a fundamental change in approach. We have been assessed by EcoVadis for several years and we have recently focused on strengthening governance structures, improving data quality and ensuring consistency in how sustainability performance is measured and reported across the business. The Gold Medal confirms that these efforts are both mature and well-embedded.

Commenting on the achievement, Andrew Young, Head of Sustainability at APS, said:

“EcoVadis Gold is an important validation of the way we operate as a business. It reflects the strength of our management systems and the collective commitment of people across APS to putting sustainability principles into practice. I’d like to particularly recognise the contribution of our HR, Compliance and Supply Chain teams, who have played a key role in cascading the holistic ESG requirements of EcoVadis into their areas of the business.

“We value external assessments like EcoVadis because they give our clients confidence in how we manage sustainability, governance and risk. This independently assured baseline creates more opportunities to work collaboratively with clients on their specific goals and targets. This is where we see our primary role as a trusted and effective partner in sustainable innovation.

“With our score sitting just one point outside the Platinum threshold, our focus for 2026 is to reach that rating while continuing to support client-led sustainability initiatives.”

Read more about using alternative materials in POS and packaging here

APS Group secures leading position on the Aspire Leaderboard

APS Group has been recognised as a trusted leader in the global Customer Communications Management (CCM) and Customer Experience Management (CXM) space, earning a prominent position on the 2025 Aspire Leaderboard. This achievement underscores our ongoing commitment to innovation, client-centric delivery, and excellence in communications.

The Aspire Leaderboard is a globally respected benchmark that independently evaluates CCM and CXM providers across two critical dimensions: Capabilities, which reflect the strength and range of software, services, and solutions, and Strategic Direction, which encompasses innovation, future-readiness, and market vision. APS Group’s ranking as a comprehensive provider with strong strategic direction highlights our ability to design, manage, produce, and deliver communications across the full customer journey.

A reputation for innovation and integration

Our position on the Aspire Leaderboard is a testament to the value we deliver every day. Organisations looking for a partner to navigate the complexities of modern customer communications can trust us to provide solutions that are secure, scalable, and future-ready. The performance also reflects strategic investments in our expanding technology stack and the continued development of our AgilityCloud ecosystem.

AgilityCloud brings together best-in-class technologies and proprietary tools, enabling clients to manage communications in a flexible, resilient, and secure framework. With the imminent launch of Cohero, a new content-centric platform in 2026, APS Group continues to enhance its ability to support organisations with omnichannel content production, regulatory compliance, and workflow automation. By integrating AI for content detection, automation, and regulatory checks, we help organisations achieve efficiency without compromising on quality or security.

Kaspar Roos, CEO & Founder of Aspire CCS, commented on our performance:

“APS Group stands out in the customer communications and marketing services space, particularly in the UK, through its integrated, content-centric approach, underpinned by investments in its AgilityCloud platform and expanding technology capabilities. We were impressed with the way APS leverages its communications expertise to deliver measurable efficiency gains through automation and AI, while offering flexible service models that span creative, regulatory, and transactional communications, in a resilient and secure environment.”

 

Proven results for leading brands

Our commitment to innovation delivers tangible results. For example, our implementation of artwork automation across multiple channels achieved a 90% reduction in production time while maintaining brand consistency for a major enterprise marketing client. These outcomes demonstrate how our solutions drive measurable improvements in efficiency and performance.

David Herridge, Executive Director at APS Group, emphasised the importance of security in today’s communications landscape:

“Our clients operate in highly regulated environments where data security and compliance are non-negotiable. APS Group’s secure solutions are designed to ensure that every communication meets stringent regulatory standards while leveraging the latest technology to deliver speed and efficiency. This recognition on the Aspire Leaderboard validates our approach and reinforces our commitment to safeguarding client trust.”

Looking ahead

As the CCM-CXM ecosystem continues to evolve, APS Group remains focused on helping organisations adapt to changing customer expectations and regulatory requirements.

Working with us, you can expect,

  • A comprehensive, future-ready communications platform powered by AgilityCloud
  • Flexible omni-channel operating models
  • Enhanced compliance and quality assurance
  • Consistent end-to-end delivery across creative, regulatory, and transactional communication streams
  • A partner with proven expertise in reducing production times, improving brand consistency, and elevating customer experience

Christine Caunce, Managing Director of Secure Solutions at APS Group, emphasised that APS Group’s strong standing is a testament to its commitment to secure, compliant, and client-focused communications:

“Being recognised by Aspire as a comprehensive provider with strong strategic direction affirms the value of the investments we continue to make in our secure infrastructure, technology stack, and service design. For our clients, it means they can rely on us not only for innovation and efficiency but for the highest levels of resilience, data protection, and operational integrity across every communication we manage.”

As organisations face increasing regulatory pressures, rising customer expectations, and rapid shifts in digital communications, APS Group’s leadership on the Aspire Leaderboard reinforces our role as a trusted partner for transformation. With a strong heritage in communications and a forward-focused investment strategy, we remain committed to delivering solutions that perform under pressure and keep clients ahead in a changing landscape.

For more information on the Aspire Leaderboard ranking, visit Review of APS Group. If you’d like to speak to the team about our Customer Communications service, please contact us at [email protected].

Using Alternative Materials in POS and packaging

July marked Plastic Free Month – a timely reminder to rethink our historic and often unimaginative reliance on plastic products. At APS, we’re continuing to work closely with clients to help them make smarter material choices, particularly when it comes to Point-of-Sale (POS) and packaging.

In recent years, fibre-based alternatives have gained significant traction. Once considered niche, as often more difficult to work with, less durable, or less premium in appearance (and usually more expensive), these materials have now become the go-to choice for a growing number of brands. And it’s not just for environmental reasons: they’re becoming more accessible, more attractive, and, crucially, more affordable.

Fibre Finds Its Fashionable Side

One of the most exciting developments has been the evolution of fibre-based materials. We’re no longer talking about basic kraft board. While the exposed core of popular materials like Swedboard may still be kraft, the range of options is now extensive and innovative.

Today’s fibre-based alternatives are sleek, print beautifully, and offer a premium feel. From high-end finishes for in-store displays to beautifully engineered packaging, fibre can deliver on sustainability, cost-effectiveness, and design appeal. As a result, more teams are open to rethinking long-standing material choices, especially when they realise they don’t need to compromise on brand impact.

More Choice, Less Cost

The growing availability and demand for sustainable materials has naturally helped bring costs down. What once felt like a ‘nice to have’ is now a commercially viable alternative to traditional plastics and PVC.

In many cases, fibre-based substrates now compete directly on price, especially when you factor in potential savings from reduced weight, ease of recycling, and simplified end-of-life processes.

From a reputational perspective, and with internal stakeholder pressure growing, many of our clients see alignment with sustainability goals, whether their own, their customers’ or their investors’, as a fundamental part of doing business. Choosing fibre-based POS or packaging is a clear and visible way to support those goals.

Real Wins with Small Changes

We’ve helped a wide range of clients achieve big impact through relatively small material changes. One of our major successes has been supporting the shift away from PVC and mixed-material signage or displays. In some cases, this has been as simple as removing a plastic component or switching to a board with a recyclable barrier coating instead of lamination.

Whether it’s a minor spec change to a large requirement or a bigger update to just a few products, the result is often a significant reduction in waste, improved recyclability, and alignment with net zero ambitions. In fact, several clients are now proudly promoting entire packaging or POS ranges as PVC-free, plastic-free, or 100% recyclable – real, measurable impact to celebrate.

Why This Matters

There’s good reason why fibre-based plastic alternatives are leading the way in sustainable design. Not only are they easier to recycle, particularly in retail settings, but they also tend to have a lower overall carbon footprint.

Plastic materials, especially complex or multilayer types, are rarely recycled in real-world environments. More often than not, they end up in landfill or are incinerated, both of which carry heavy environmental costs. Fibre-based materials, by contrast, are accepted into existing recycling waste streams and enjoy high recycling rates.

Ready-Made Swaps

To make things easier for our clients, we’ve developed a practical range of alternative materials that map directly to commonly used plastic-based options. This includes substrates for hanging boards, FSDUs, and signage.

Some examples include:

  • Instead of foam PVC, consider fluted fibre board or recyclable display board.
  • Instead of laminated signage, opt for water-based coated boards that offer durability without compromising recyclability.
  • Instead of polyprop-based dump bins, try structurally engineered fibreboard.

To support sustainable innovation, we provide clients with samples and print trials, an essential step in enabling change and removing barriers to implementation.

Permanent Thinking for a Circular Future

We’re also seeing increased adoption of permanent and semi-permanent displays, especially in retail and branded environments. This approach, a key part of our Retail & Brand Experience service, allows for longer-life display structures made from durable materials like timber or metal, paired with fibre-based graphics that can be easily updated over time.

This shift brings two major benefits: it reduces waste by avoiding full display replacements with every campaign change, and it supports more efficient logistics, thanks to lightweight, easy-to-ship graphics. Combined with smart design, this modular approach is helping drive both environmental and operational gains.

Looking Ahead

Plastics will continue to play a key role in creating impactful retail environments and POS but there is better choice and better reason to look elsewhere than ever before. Alternative materials can be more creative, more cost-effective, and more compelling material choices in their own right.

The key now is for brands to give themselves the time and space to explore alternatives. Reviewing material specifications, planning ahead for changes that allow specification changes to be integrated with the least impact i.e. at the end of the life of existing, and inviting suppliers, substrate manufactures and the value chain to collaborate to understand what brands and retailers want and what’s possible, to bring forward ideas are all simple steps that can lead to big wins.

At APS, we’re proud to be supporting this change. Whether it’s helping clients explore alternatives, trial new materials, or rethink display strategies, our goal is always the same, make better possible.

 

Reach out to our Head of Sustainability, Andrew Young