Switch2 Energy
The challenge
Switch2 were printing, inserting, and mailing letters manually. This process was time-consuming, costly, and offered no audit trail. After learning about APS’s hybrid mail solution, it was thought this could deliver extensive operational benefits.
Our approach
We ran multiple sessions demonstrating MailSecure, our hybrid mail platform, to Switch2 showing how simple and easy it is to use. Key features include the ability to drag and drop mail-merged letters directly from desktop, and the choice of accessing the solution via web-based or print driver options.
We worked closely with Switch2 and their IT team to test, roll out, and train users. Ensuring that everyone was confident using the system.
The result
APS managed the rollout of MailSecure at Switch2, providing expert support throughout implementation and beyond.
The efficiency benefits were quickly realised, particularly for ad hoc letters, leading to wider adoption across the organisation. All mail sent via APS also benefits from agreed contract rates, delivering clear and measurable cost savings.
Client Testimonial
“We value APS as a trusted partner and regularly rely on their Hybrid Mail solution to deliver important customer communications quickly, securely and at scale. The system is intuitive, straightforward and enables our teams to upload bespoke communications with minimal effort. Allowing them to deliver urgent customer contact campaigns in a matter of hours rather than days.
This flexibility is now an important part of our communication strategy, particularly when we need to reach large volumes of customers within tight timescales.
The service plays a vital role in helping us engage with customers who are unable to access or prefer not to use digital communication channels, ensuring they continue to receive timely and important information. APS consistently provides a reliable, efficient and high-quality service, giving us confidence that communications will be printed, dispatched and delivered securely.
Their responsiveness, professionalism and commitment to service excellence make them a valued supplier. They’ve become a trusted extension of our own customer operations capability.”
Gavin Roberts
Head of Customer Operations
Switch2 Energy Limited
Large High Street Bank
The brief
To provide Disaster Recovery (DR) services to a large banking group for their regulatory print and customer mailings. Covering multiple brands, the client required identical services to commence within 48-hours of formal invocation.
What we did
We implemented our reserved capacity model. This ensures that the required level of operational capability is available for both business as usual, along with ‘burst’ volume ceilings to allow for peak periods.
Working closely with the client we created a detailed change process. The software and operating systems replicated the client’s primary provider down to the last detail. Thus ensuring the exact same versions of all communications are available to run at all times – with no compromise on quality.
Our printing capability, supply chain and agency services are all available to be leveraged to ensure the smooth running and simplicity of the DR service. This enables APS to manage the output end-to-end.
The result
The client has found the solution invaluable on occasions when they’ve needed support to print and mail large numbers of customer communications. Disaster Recovery was successfully invoked and was live, producing volume within 12-hours.
This seamless transition provided operational resilience, complete continuity and avoided any regulatory breach. Most importantly, the like for like service means that the disruption was invisible to the end customer.
Maersk
Challenge
Maersk required a centralised platform for employees worldwide to easily order a wide range of branded items for home, office, sports, and children, ensuring brand consistency and operational efficiency.
This solution facilitates the online procurement of Maersk branded merchandise. Additionally, the selection process emphasizes sustainability, underscoring the company’s dedication to eco-friendly practices.
Solution
We developed a dynamic online Brand store for Maersk to streamline the ordering of branded merchandise worldwide, ensuring brand consistency and operational efficiency. This centralised platform not only simplifies the procurement process but also showcases Maersk’s commitment to sustainability by selecting eco-friendly products.
The store continually refreshes its inventory with new items to maintain interest and urgency, replacing sold-out products with new ones and updating designs on popular items like notebooks and socks to keep the selection fresh and appealing. This strategy enhances user engagement and reinforces Maersk’s eco-conscious image.
Department for Education
Having produced the assets for the National Apprenticeship Week for over three years via Print Marketplace. We were delighted to secure responsibility for delivering the National Apprenticeship Week for 2026.
The Challenge
The client needed a unified and cohesive set of design themes for multiple skills and apprenticeship related celebration events, which historically had lacked consistency.
Think
The Department for Education sought to enhance the prestige associated with government-led celebration programs and introduce a clear visual hierarchy that would distinguish the purpose of each event.
We needed to ensure that assets were more accessible, consistent, and user-friendly for internal departments, partners, employers, training providers, and wider stakeholders.
Create
We defined the brand architecture, improved accessibility, the visual relationships between events, and created a scalable design system that future‑proofed the events.
Our work spanned creative concepting, brand development, asset creation, toolkit creation and support across design, digital, and print channels.
Deliver
We delivered a comprehensive suite of assets within a tight timeframe, from refreshed logos and toolkits to countdown animations, social badges, and graduation materials. Together, these elements created a more consistent identity and strengthened recognition of the NAW brand across every channel.