Inbound and outbound communications, combining print, mail sortation, data management and card personalisation

We work with a variety of customers from those in banking and retail to insurance and membership organisations, automating and producing secure communications.

Outbound management

From white space promotional mailings and direct mail to statement production and cheque personalisation, we can produce a variety of outbound customer communications. Our PCI DSS certified facility has dedicated high volume, highly resilient print capabilities, backed up by strong business continuity, quality and information security frameworks.

Inbound management

By working with you on the design of your outbound mailing solution, we can also ensure a robust response management process. Our scanning bureau can extract the required responses and generate multi-format data enabling a powerful closed loop communication. From our closed loop data offering, we can provide you with custom reports to highlight outbound mail that has been returned undelivered. This data enables you to improve accuracy, increase control and gives you the option to utilise additional channels to reach customers.

To reduce your physical storage, we offer electronic scanning services. Archived documents can be either stored on our online portal or returned to you. Then, your physical documents can be destroyed securely.

Postal services

Our fully managed postal provision ensures you get the best postal rates available. We work closely with a variety of postal providers which means we can put in place the best service to suit your needs. You can also take advantage of our onsite mail sortation capabilities.

We’re fully Mailmark® compliant and hold our own Universal Supplier Postal Agreement (USPA). Our dedicated specialists will highlight opportunities, identify enhanced marketing messages and advise on best methodology.

Card

Our secure site doesn’t just deliver your print; we can also manage the supply, personalisation and fulfilment for multiple card types. From gift and loyalty to membership cards, we’ve got your requirements covered. Using technology and data, we can provide flexible fulfilment such as white paper solutions. This is backed by an unrivalled speed to market and a multiple card delivery capability.

Digital transformation

To support you on your digital journey, we have the people, processes and technology at the ready. Our platform has the capability to deliver personalised communications, offering optimised document production and output across email, mobile, SMS, social media, web and print. Templates only need to be designed once, reducing costs and production times.

Compliance, security and transition

We take a proactive approach to the management of risk before, during and after transition, while delivering change within a structured governance framework. We’re well versed in the compliance world, having to satisfy strict regulatory objectives ourselves as well as working with a range of regulated customers. Our entire facility and its operations maintain the highest standards of physical and logical security. Our accreditations (Payment Card Industry Data Security Standards and Payment Card Industry Card Production Standards) are verified independently on a regular basis.


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