UK building society’s mortgage statements

Transactional mailing

Because data is at the forefront of communications, it runs through almost everything we do, enabling financial services providers to achieve more from their outbound and inbound marketing and transactional activity. Our data and technical category specialists explored this UK building society’s current processes and decided a personalised mailing solution was the answer.

Tailored mailing solution

We inputted the data from their legacy systems and tailored a mailing solution, which now produces full colour mortgage statements. We’ve implemented robust control methods to ensure brand consistency, compliance and governance. The print quality has been improved vastly as we took considerable steps to ensure colour matches. We’ve also established a great relationship with their data team, leading to an improved process.

Improving the whole process

We now produce on average 98,000 annual mortgage statements, which are released every January. Achieving our goals to improve the print quality, reduce the data turnaround time and enhance their statement branding. The next step of our project is to make the statements work harder by looking at what the white space can offer.

“APS Group has a wealth of knowledge when it comes to data capture, ensuring all mailings are processed in the quickest & most efficient way. Whether a mailing is complex or standard, assistance with the data files is second to none. Their ‘no jargon’ response helps me to understand the detail & we all work well together as one team.”

Communications Leader, Large UK building society

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